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We understand that there are times when you need additional assistance or attention paid to the issues that matter to you. Depending on your needs, this page offers two choices to take your issue forward.

Customer Escalation Portal

Do you need to escalate a concern to Rapid7 senior management? Submit your escalation using our dedicated Customer Escalation Portal.

Incident Response Services

Do you require immediate assistance with a breach? Contact our Incident Response Services Team.